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Shipping Policy

A legal disclaimer

1. Order Processing Time

  • Orders are typically processed within [, 1-5business days].

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been dispatched.

 

2. Shipping Costs & Methods

  • We offer [Standard and Express] shipping options.

  • Shipping costs are calculated at checkout based on the destination and shipping method selected.

  • Free shipping may be available for orders over [ £40].

 

3. Estimated Delivery Timeframes

  • UK Standard Shipping: [, 3-7 business days]

  • UK Express Shipping: [ 1-3 business days]

  • International Shipping: Delivery times vary depending on the destination, usually [ 7-14 business days].

  • Delivery times may be affected by external factors such as weather, customs processing, or carrier delays.

 

4. International Shipping

  • We ship internationally to select countries.

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

  • International orders may experience longer shipping times due to customs processing.

 

5. Order Tracking

  • A tracking number will be provided once your order has been dispatched.

  • You can track your order via [, Royal Mail,In Post Locker ,Evri ]'s tracking system.

 

6. Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery timeframe, please contact us at [ support@vioreliacandles.com ].

  • We will work with the carrier to locate your package and provide updates.

  • We are not responsible for delays caused by the shipping carrier or customs processing.

 

7. Returns & Refunds

  • If your order arrives damaged or incorrect, please contact us within [10 working days] of delivery.

  • We may request photos of the damaged item before providing a replacement or refund.

  • Returns must be in original, unused condition. Return shipping costs may apply.

 

8. Contact Us
For any questions regarding our Shipping Policy, contact us at:
Email: support@vioreliacandles.com

WhatsApp:+447780262401
 

Thank you for shopping with Viorelia Candles!

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